Digital Feedback System

overview

Customer Feedback System

Connect, engage with your restaurant’s guest and build a stronger loyalty program using Feedback Management System

Sectors

The industry sectors we served include

  • Content-Management-System-CMS-for-Static-Content
    Customizable Surveys

    Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

  • Task-Comments
    Comment Section

    Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.

  • Analytics-Reports
    Reports & Analytics

    Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.

  • Queries-and-Feedback
    Multilingual Feedback

    The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.

  • Notifications-and-Emails
    Instant Alert via Email & SMS

    iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.

  • Social-Media-Integration
    Social Media Integration

    Seehash iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.

  • Boost-Brand-Awareness
    Branding

    Keep your hotel and restaurant branding strong with Seehash iFeedback’s theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurants brand and create stronger brand loyalty.

  • Multiple-ticket-tabs
    Customizable Tabs

    Customize tabs such as what is new, Popular, Activity, etc. and enable or disable them anytime.

  • Secure-Hosting-and-Backup
    Backup

    Keep your information safe by making everyday information backup and restore the information easily.

Benefits to bank on

Our clients are able to increase end-user productivity without sacrificing usability.

  • Get real-time feedback

    Track customer feedback and complaints in real-time.

  • Track staff performances

    Evaluate staff performances based on customer feedback.

  • Improve Customer Delight

    Address feedbacks at restaurants and improve customer delight.

  • Resolve issues faster

    With real-time notification you can resolve issues faster than ever before.

Stop wasting time and money on technology. Let’s get started

Delivery

Transform your technology by focusing on 3 key areas

  • Intuitive-Setup-Process

    Collect

    Save time by gathering all your important customer feedback under one platform.Check the analytics of the feedback.

  • AUTOMATION

    Automate

    Recognize and understand your customer’s journey and offer them a distinguised customer experience through predictive tool, data insights and engagement strategies

  • Real-time-Analytics

    Analyze

    Make decisions and be a regular partner with your customers during their buying journeys with you.Boost your business with good customer relations.

Expertise

Website Surveys

Customers can fill up the feedback anytime after their experience with the restaurant online and access the survey via a URL link allowing you to get feedback from them anytime. Website surveys also support tablets and smart phones so the guests can access the same website survey via PC, Tablet or smart phones.

Website-Surveys
Tablet-Surveys
Expertise

Tablet Surveys

Tablets can used to collect feedback from customers; clients can access survey via their personal tablets at their own convenience.

Expertise

Smart Phone Surveys

SMS feedback system allows clients to provide feedback quickly via mobile phones. Gather prompt feedback from customers during or after their dining experience.

Smart-Phone-Surveys
Touch-Screen-Kiosks
Expertise

Touch Screen Kiosks

One of the easiest and efficient ways of collecting feedback from clients, restaurants can strategically place touch screen kiosks at the entrance of the restaurant, at the bar section or any other location that suits.

Expertise

Restaurant App

Seehash iFeedback supports custom restaurant app, it can be integrated with the application allowing customers to directly give feedback from their smart phones.

Restaurant-App
QR-Codes
Expertise

QR Codes

Create QR codes for different surveys which can be strategically placed at your establishment where guests can directly scan the code and access the surveys they want to.

Customers stories