Help Desk System
Unlike email, our ticketing system is designed for and agent productivity. This means that you can do so much more than just sending replies. Prioritize every ticket based on the keywords. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets that agents should work on are front and center.
Freshdesk simplifies work for your agents
Benefits to bank on
Our clients are able to increase end-user productivity without sacrificing usability.
Transform your technology by focusing on 3 key areas
Simple Email Integration
Tired of dealing with an overcrowded support e-mail box? Forward your support e-mail address into TeamSupport and let our web-based help desk take charge. Or use our Conversation feature which lets you talk to your customers through the main TeamSupport interface and never deal with an e-mail inbox again.
Ticket Automation & Workflows
TeamSupport lets you setup very simple rules to remind an agent to follow up, or even remind a customer when a ticket is pending their reply. Or maybe you want to make sure a ticket gets routed to the right person or group. Tickets can easily be routed, escalated, closed, or any of a number of other things with completely customizable and flexible rules.
Customizable Ticket Page
Easily move and hide fields on your custom ticket page with our easy drag and drop functionality. You decide what fields are visible, and where they reside on the ticket forms. Because not every customer support team is the same – so why should your ticket page be?
Custom Fields, Statuses & Properties
We know every business is unique, so we’ve designed TeamSupport to adapt to any customer service environment. With our custom help desk software, you can define properties (like custom ticket types and action types) to meet your customer support needs. We pre-configure a few types to help you get started, but you can change these to exactly what you need. You can also edit, delete, and re-order how your ticket types appear.
Ticket Collision Prevention
Our collision prevention features means users can easily see when someone else is looking at the same ticket. Clicking on the users name lets you chat with them right away, and no matter who makes a change, tickets automatically update in real time for all users to see.
Multiple tickets are often created that are about the same issue, especially in B2B customer support. TeamSupport’s related tickets feature lets you to associate tickets to each other, so you can see related tickets. You can also create parent/child relationships where an update to the parent ticket will update all child tickets at the same time.
Streamline your projects with help desk task management in TeamSupport. Create and assign tasks to any team member for easy management of issues with multiple actions. Tasks can be associated to tickets, contacts, customers, or internal users. Update notifications and reminders mean you never lose track of outstanding tasks, and subtasks help you streamline the process.